Welcome to the TIO Member Portal

The TIO Member Portal assists members of the TIO Scheme with managing complaints, exploring insights into complaints, and accessing billing and invoice information.

If you are a member of the TIO Scheme, we encourage you to use this Portal as your primary access point.

If you require access to the Portal, contact one of the three primary administrators within your business, or contact the TIO Member Services team for further assistance.

Member Portal
Log in to the Portal for complaint management, reporting and insights, invoices, statements, and all key Member Services requests.
Access the Member Portal about Member Portal
Become a member
If you provide phone or internet services in Australia, you are required to be a member of the TIO scheme.
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Member Portal

Become a member